Which consumer company? has labeled Smarty, Giffgaff, and iD Mobile as this year’s Great Value Mobile Providers. The label tries to convey to consumers that these brands offer decent packages at great prices. In its annual mobile network survey, it also found that the Big Four – O2, EE, Vodafone, and Three – which recently raised prices, ranked lower than many mobile virtual network operators (MVNOs). of
Thanks to inflation, which is wreaking havoc on personal and business finances, mobile operators are raising prices. Providers have introduced a 17% increase in mid-contract prices that customers have to pay, or risk huge exit fees. To highlight customer-friendly companies, which? has introduced its great value criteria in its survey. He found that Smarty, Giffgaff, and iD Mobile were the best in this regard.
In the overall user rating, which looks at issues, performance and value, Giffgaff and Smarty came in joint fifth with 75/100 points and iD Mobile came in eighth with 72/100. Overall the top provider in the survey was Tesco Mobile with 80/100 but which one did it lose? Validation of recommended supplier after raising prices above inflation.
“The vast majority of mobile customers are with one of the Big Four providers, but our research shows that customers can save money during a cost-of-life crisis and get better service by switching to a better deal.” – such as one of those offered by Who? Great Value Providers,” said Roqueo Concha. Director of Policy and Advocacy. If you’re out of contract, switching to a flexible one-month rolling deal with one of these providers also means you’re up to 17 per cent off the median contracts introduced by the Big Four earlier this month. will be protected from the addition of “
While MVNOs are certainly a good alternative to the Big Four providers, you still have to be careful. At the bottom of the survey rankings were Asda Mobile and Lycamobile, both MVNOs. They were joint 17th with just 56/100 points. They both performed poorly on customer service, network reliability, and download speed.
To help combat abusive price gouging, which? say it is important that Ofcom’s review of mid-contract increases produces outcomes that ensure consumers are not left stranded. which one? Ideally, customers want to have the option to leave their contract as a result of price increases, without incurring hefty exit fees.
Let us know in the comments if you’ve been affected by broadband or mobile price hikes this year. What have you done about it?